Frequently Asked Questions

Everything you need to know about your Promescent shopping experience.

How long does shipping take?

We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days depending on your location.

What is your return policy?

We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel cannot be returned.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

Promescent is committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who follow fair labor practices.